About Conversational Intelligence®

Conversational Intelligence®, also referred to as C-IQ, is the science behind how our brain responds during conversations.

Depending on the type of conversation we have, the trust/distrust networks in our brains get activated.  

If there’s trust, we’re better able to operate from the executive part of our brain. This means we’re open to new ideas, able to make complex and strategic decisions and are empathetic– all of which are important for nurturing business and innovation.

If distrust is more dominant, we risk closing down these executive brain functions and using all our energy on protective behaviours instead.

Why trust is important to your bottom line

A more trusting environment builds a happier workplace and healthier bottom line. Stephen M.R. Covey's book "The Speed of Trust" shows the higher the trust in a business, the lower the costs, and vice versa.

The Economic Business Case for Trust

Compared with those who work at a business that’s low in trust, research1 shows people who work at a high trust organisation are:

  • 74% less stressed

  • 50% more productive

  • 76% more engaged

  • 29% more satisfied in their lives

  • 106% more energetic at work

  • 40% less burnt out

  • They also have 13% fewer sick days

Create a trusting culture one conversation at a time

To create a culture of trust begins by helping people build strong relationships, which starts with having more effective conversations.

To get to the next level of greatness depends on the quality of the relationships, which depends on the quality of the conversations.”  

Judith E Glaser, author Conversational Intelligence
– how great leaders build trust and get extraordinary results.

1. HBR article, The neuroscience of trust