Trust & Transformational Conversations
Trust shapes what becomes possible between people - what they are willing to say, question, contribute and create together.
Yet trust is not static. It is continually strengthened - or weakened - through the quality of our everyday conversations.
Our tailored programs help leaders and teams become more intentional about the conversations they create - strengthening trust, improving relationships and creating the conditions for better thinking and meaningful change.
The Science of Conversational Intelligence®
Our approach to trust and conversations has been shaped by Conversational Intelligence® (C-IQ) from the beginning. Developed by Judith E. Glaser, it explores how our brains respond during conversations and why some interactions activate trust while others trigger protection and distrust.
When trust is present, we are better able to access the executive functions of our brain. We become more open to new ideas, think more strategically, make wiser decisions and strengthen our capacity for empathy, collaboration and innovation.
When distrust dominates, these executive functions can become restricted as our energy is diverted towards self-protection. Even highly capable people may become more reactive, defensive or resistant to change.
The science explains why conversations matter. Our work helps leaders translate that understanding into everyday leadership practice.
“To get to the next level of greatness depends on the quality of the relationships, which depends on the quality of the conversations.”
– Judith E. Glaser, author Conversational Intelligence – How Great Leaders Build Trust and Get Extraordinary Results.
Conversations that Enable Change
Sustainable change is not achieved simply through strategy, structure or process. It also depends on the quality of human relationships.
Working alongside leaders and teams, we strengthen trust, foster more meaningful conversations and build the relational foundations that enable change to take hold.
Programs are tailored to each organisation's unique context and may support clients to:
Strengthen trust and psychological safety
Improve collaboration across teams and stakeholder groups
Build capability for candid, courageous and caring conversations
Repair strained working relationships
Strengthen engagement with change and transformation
Create cultures where people can contribute at their best.
“I highly recommend Naomi for her ability to improve team culture and engagement. Under her guidance, our team has not only become more cohesive but also motivated resulting in greater job satisfaction”
– Director, Professional Services
Perspectives
Phrases that Foster or Block Engagement. Which do You use Most?
Whether it’s between grandchild and grandparent or executive and key client, conversational habits can be a portal or barrier to greater connection.
Is Your Listening Style Building or Damaging Trust?
This article was published by Tony J. Hughes following our discussion about the impact our listening styles can have on customer relationships.