Conversational Intelligence® & Trust Enabled Change
Ample evidence highlights the pivotal role of trust in organisational success, influencing everything from team engagement and performance to Board effectiveness. However, trust is neither static nor binary; it must be intentionally cultivated and proactively restored when distrust emerges. Fostering a culture of trust begins with nurturing strong relationships, which are built through more effective and meaningful conversations.
The Science of Conversational Intelligence®
Conversational Intelligence®, also referred to as C-IQ, is based on the science behind how our brain responds during conversations, activating either our trust or distrust networks.
If there’s trust, we’re better able to operate from the executive part of our brain. This means we’re open to new ideas, able to make complex and strategic decisions, are empathetic and more aware of cognitive biases – all of which are important for organisational success, across all levels of leadership.
If distrust is more dominant, we risk restriction of these executive brain functions and using all our energy on protective behaviours instead.
“To get to the next level of greatness depends on the quality of the relationships, which depends on the quality of the conversations.”
– Judith E. Glaser, author Conversational Intelligence – How Great Leaders Build Trust and Get Extraordinary Results.
Trust and Organisational Culture
In these bespoke programs, we partner with you to create the team and organisational culture that enables you to have the impact you’re meant to. To date, these programs have helped our clients to:
Enhance communication impact and activate trust at work
Improve team dynamics and performance
Grow capability for candid yet caring conversations
Restore trust in strained working relationships
Drive innovation acceptance
Increase engagement with change initiatives.
“I highly recommend Naomi for her ability to improve team culture and engagement. Under her guidance, our team has not only become more cohesive but also motivated resulting in greater job satisfaction”
– Director, Professional Services
Perspectives
Phrases that Foster or Block Engagement. Which do You use Most?
Whether it’s between grandchild and grandparent or executive and key client, conversational habits can be a portal or barrier to greater connection.
Is Your Listening Style Building or Damaging Trust?
This article was published by Tony J. Hughes following our discussion about the impact our listening styles can have on customer relationships.